Refunds and Returns

Returns

PLEASE NOTE: For the Holiday Season, our normal 30 day, no hassle, no restock fee return window will be extended until January 31st, 2025 for products purchased between November 1st, 2024 and December 24th, 2024.

We will gladly accept returns on any unused merchandise that you are not completely satisfied with, in its original packaging, within 30 days.

Please send us an email at orders@eightouncecoffee.ca to get started! We’ll likely ask the reasoning out of curiosity, and will send over instructions on what to do next. We ask that you package your return items well so that they are not damaged during the journey back to us. Items that arrive damaged due to lack of packaging will be deducted from your overall refund.

Once the items arrive back to us and are verified to be in original and unused condition, we’ll process a refund and send over a confirmation email. If there are any issues with the items (used, no packaging, damaged), we’ll get in touch to discuss any applicable restocking fees. 

All shipping costs are non-refundable. We know shipping can add up, so it might be worth repurposing any items that aren’t quite right for you as opposed to shipping them back. It’s always great to have back stock or a spare give gift for those friends who pop by during the holidays with an unexpected birdhouse for you!

We always recommend using a tracked shipping method when doing a return, as we are unable to process any refunds on items that don’t make it back to us.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. If your order is being returned for a defect that affects usability, return shipping will be covered.

Late or missing refunds (if applicable)

Sometimes processing the refund takes longer than we’d like. If it’s been a week since you’ve received the refund notification, and it has yet to appear on your card, we recommend giving your bank or credit card company a call. Sometimes they can verify that it’s in process and will just be a little bit longer!

If you’ve done the above and you still have not received your refund yet, please contact us at orders@eightouncecoffee.ca, and we’ll look into for you!

Shipping Discrepancies

We have a three-step process to ensure accuracy of all orders that ship from our warehouse. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us within 7 days of receiving your order, so we can rectify it for you.